Is it really only $49 a month? Is there a catch?
Yes, our service is only $49 per month. You can cancel anytime and there’s never a cancellation fee.
How do I start my subscription?
You can sign up by clicking here. We will review your information and email your temporary password when your account is set-up.
How does the order process flow?
Once your account is set-up, you’ll be able to place your first order. Choose any product and complete the order process. Then you’ll be taken to the product’s design form. Here you’ll tell us exactly how you want your product designed and you’ll be able to upload your logo and any other images.
Can I cancel an order and order something else?
Once we’ve started designing your order it cannot be cancelled.
What’s included with my membership?
Your membership includes one free order per month, at a specified quantity without accessories, to be designed, printed, and shipped.
Can I order more than the free quantity?
Yes, for a fee you can upgrade the quantity. For example, your membership includes 500 gloss business cards. For $10 more you can get 1000.
What if I forget to order?
We send out an email every month highlighting a product you might be interested in. This will help remind you to place your order.
I have multiple businesses. Can I use PrintBox?
Yes! Please have a subscription for each business. Each PrintBox membership is only for one brand, company, or person.
We cannot guarantee 100% color match. We are able to match your color up to 85%, so there might be a 15% shift in color when your product is printed. We recommend limited usage of blues and grays, simply because they are the hardest colors to match.
Do you provide all the images?
We have access to a small library of images. We highly suggest you provide the images you want in your design. Any logos you want in your design, you will need to provide.
Make sure you have permission to use any images and logos before you place an order.
Will you fix my photos or images?
We do not fix or manipulate photos or images. We will crop them as needed.
Can I download the designs you make?
You can download any proofs we send you. We don’t release print-ready files and we retain ownership of any design work.
Can I choose the fonts?
Of course! We only use fonts available from Google Fonts. These fonts are free to use for personal and commercial purposes. Plus, you can download them for free.
My order was printed incorrectly. What do I do?
If the item was cut wrong (more than 0.125″ off for paper products or .25″ for non-paper products), etc., please reply to the order confirmation email you received, explain the problem in detail, and attach a picture of the product you received. In some cases we may need you to mail us samples of what you received. We do not guarantee borders will be perfectly centered. We need to receive your email within 5 days of you receiving your order.
My logo is low-resolution. Can you fix it?
Probably! We can convert most low-resolution logos to high-resolution vector images that can be used anywhere. Click here to order.
Do you offer expedited shipping?
At this time we only offer free standard ground shipping.
How do I update my credit card info?
Log into your account, click on Payment methods, then add a new payment method. Once added, make the new credit card your default payment and delete the old credit card.
How do I cancel my membership?
We’re sad to see you go! To cancel, use our contact form to submit your request. Please allow up to 48 hours.
Remember, if you decide to restart your membership there may be a startup fee. Any images and logos you’ve submitted will be deleted along with any files we’ve created for you.
How do I restart my membership?
Did you miss us? We missed you!
To restart your membership, simply choose a plan here and we’ll email you when your account is reactivated.